Effective Date: 01/09/2026

1. General

When you confirm a booking, PartyPlex reserves the selected theatre, date and time specifically for you. Because these slots are time-sensitive and may not be resold after a certain point, cancellation and refund eligibility depends on when the cancellation request is received.

2. Customer Cancellation

Cancellation 72+ Hours Before Your Booking

If you cancel at least 72 hours before the scheduled booking start time, you may be eligible for a refund as follows:

Refund = Amount Paid − applicable non-refundable payment / gateway charges − non-refundable third-party costs, if any.

Cancellation Within 72 Hours

Bookings cancelled less than 72 hours before the scheduled start time are generally NON-REFUNDABLE. This includes cancellations requested 71 hours, 48 hours, 24 hours before, or on the booking date itself.

3. Rescheduling

A customer may request one reschedule, subject to availability, the same theatre and location where possible, any applicable price difference, and advance notice. Rescheduling requested at least 72 hours before the booking may be permitted once without a rescheduling fee. Requests made within 72 hours of the booking may be approved or declined by PartyPlex based on operational availability.

4. No-Show

If the customer does not arrive for the booking, no refund will normally be provided, and the booking slot will not automatically be extended.

5. Late Arrival

Customers should arrive on time. If a customer arrives late, the booking end time will generally remain unchanged. For example, a booking from 6:00 PM to 9:00 PM where the customer arrives at 6:45 PM will still end at 9:00 PM; it will not automatically become 6:45 PM to 9:45 PM.

6. Leaving Early

If customers voluntarily leave before the end of their booking, no refund will normally be provided for unused time.

7. PartyPlex Cancels the Booking

If PartyPlex cancels a confirmed booking for a reason within PartyPlex's control, the customer may choose either a full refund of the eligible amount paid or rescheduling to another available date and time.

8. Technical Failure

If a significant technical problem occurs because of PartyPlex and materially prevents the customer from using the booked experience, PartyPlex may provide technical correction, replacement equipment, additional time, rescheduling, a partial refund, or a full refund where appropriate. The remedy will depend on the severity and duration of the problem.

9. OTT / Customer Content Problems

PartyPlex may allow customers to use their own OTT accounts and content. If Netflix or another OTT service does not work, or a customer's account, password, device or content is unavailable or incompatible, this does not automatically constitute a PartyPlex technical failure. The customer is responsible for ensuring that their content and account are legally available and compatible.

10. Force Majeure

PartyPlex will not be responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, government restrictions, fire, severe weather, public emergencies, widespread power failure, major infrastructure failure, strikes or civil disturbance. Where practical, PartyPlex will attempt to provide rescheduling, credit or a refund depending on the circumstances and applicable law.

11. Refund Processing

Approved refunds will normally be made to the original payment method. Refund processing time depends partly on the payment gateway and bank. PartyPlex targets 3–7 business days after refund approval, subject to gateway and banking timelines.

12. Non-Refundable Components

Certain amounts may be non-refundable where clearly disclosed before purchase, including:

  • Payment gateway / convenience charges where applicable
  • Customised or personalised cakes already prepared
  • Customised decorations already procured
  • Photography or videography already performed
  • Special-order items
  • Promotional offers expressly marked non-refundable

13. How to Request a Cancellation or Refund

To request a cancellation or refund, please provide your Booking ID, name, registered mobile number, booking date and the reason for cancellation. Requests can be made through WhatsApp at +91 93906 25616 or by email to Partyplextest@gmail.com.