Effective Date: 01/09/2026

Last Updated: 01/09/2026

PartyPlex ("PartyPlex", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide while using our website, booking our private theatre experiences, or contacting us through WhatsApp, phone, email or other channels.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, how we protect it and the choices available to you.

1. Information We Collect

Depending on how you interact with PartyPlex, we may collect:

Personal Information

  • Name
  • Mobile number
  • Email address
  • Billing information
  • Number of guests
  • Occasion / event information
  • Special requests
  • Communication preferences

Booking Information

  • Booking reference
  • Location and theatre selected
  • Date and time
  • Package and add-ons selected
  • Decorations, cakes, food and beverages
  • Photography / videography
  • Amount paid and payment status
  • Cancellation and rescheduling information

Payment Information

Payments are processed through third-party payment providers (such as PhonePe and payment gateways). PartyPlex generally does not store your complete card details or payment authentication credentials. We may receive a transaction ID, payment status, payment method, amount, payment date and gateway reference.

Technical Information

When you use our website, we may automatically receive your IP address, browser type, device and operating system, pages visited, referring URL, approximate location, date and time of access, website interaction information and cookies or similar technologies.

2. How We Use Your Information

We use the information we collect to:

  • Process bookings and confirm reservations
  • Manage theatre availability
  • Process payments and handle refunds or cancellations
  • Send booking confirmations and reminders
  • Contact you regarding your booking
  • Provide customer support and resolve disputes
  • Process add-ons such as cakes, decorations and photography
  • Improve our website and prevent fraud or misuse
  • Maintain security and business records
  • Comply with applicable laws
  • Send promotional communications where permitted or based on your consent

3. Marketing Communications

Promotional communications are sent only in accordance with applicable law and your preferences. You may opt out of marketing communications at any time. Transactional communications relating to an existing booking may still be sent where necessary to provide the service.

4. Sharing of Information

We may share limited information with service providers required to operate PartyPlex, including payment gateways, banks and payment processors, hosting providers, SMS and WhatsApp or messaging providers, email providers, analytics providers, customer-support providers and professional advisers, and with government authorities where legally required.

We do not sell your personal information.

5. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, destruction and misuse. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, complete bookings, meet accounting and tax requirements, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements and for legitimate business purposes. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

7. Your Data Rights

Subject to applicable law, you may have rights relating to your personal data, including the right to access your information, request correction or updating, request deletion or erasure where applicable, withdraw consent for optional processing, and raise a complaint regarding processing.

Requests may be sent to the contact details below. We may request reasonable information to verify your identity before processing a request.

8. Children

PartyPlex provides family and celebration experiences, but bookings should ordinarily be made by an adult. We do not knowingly use children's personal information for marketing. Where applicable law requires parental or guardian consent for processing a child's personal data, we will follow those requirements.

9. Cookies

Our website may use cookies and similar technologies for essential functionality, booking functionality, security, analytics, preferences, performance and, where applicable, marketing. You can manage cookies through your browser settings.

10. Third-Party Services

Our website may contain links or integrations with third-party services such as Google Maps, Google Analytics, Meta, WhatsApp, payment providers and social media platforms. Those services have their own terms and privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated "Last Updated" date.

12. Contact Us

PartyPlex
Hyderabad, Telangana, India

  • LB Nagar: Shop 232, LPT Market, Saraswati Nagar, Chandrapuri Colony, LB Nagar, Hyderabad 500074
  • Gachibowli: 4th Floor, Garden View Enclave, Behind Pista House, Gachibowli, Hyderabad 500084
  • Phone: +91 93906 25616 (LB Nagar) / +91 86390 55897 (Gachibowli)
  • Email: Partyplextest@gmail.com

For privacy-related requests, please contact us at the email address above with the subject line "Privacy Request".